The health and safety of our staff and customers is our number one priority.
We have implemented additional health and safety procedures to support our staff and customers, including:
Delivery rescheduling – during the planning phase, if the customer is uncomfortable allowing our staff to enter their premises, the delivery will be rescheduled and postponed to a more appropriate time.
Call on approach – our staff will call ahead and confirm that they are able to enter the premises safely. If there is any reason to suspect risk of exposure to COVID-19 or if you are unwell, the delivery will be rescheduled to an alternative time.
Hygiene – we have provided our staff with additional hygiene products to perform deliveries safely when entering a customer’s home; this includes P2 face masks, alcohol-based hand sanitiser, alcohol based wipes and disposable gloves. Our staff will follow social distancing measures when entering the premises and will perform sanitised wipe-downs of all equipment delivered and any high touch points.
Record keeping – we utilise a location based App to manage our deliveries, meaning we maintain a detailed time-based record of all customer premises visited by our staff each day.